23 Frequently Asked Questions (FAQs)

1. Q: Are you a factory or a trading company?

A: MissGel is an original factory with OEM/ODM services. We have 10 years of experience in customizing special products for professional customers and e-commerce customers.

2. Q: Where is your factory located? How can I visit it?

A: Our factory is located in Huitong Manufaturing District, Xiantang Town, Heyuan City, Guangdong Province, China. Our factory covers an area of 9,000㎡. And our business reception office is located in Guangzhou city, China, where you can take 20mins by car from Guangzhou Baiyun Airport.

3. Q: What is the maximum daily output of your factory?

A: Our factory has nearly 500 employees, and the maximum daily output can reach 600,000 bottles per day, which can ensure mass production.

4.Q: What is the material of your products?

A: UV curable pure resin etc. We can also customize it according to your formula.

5.Q: What is the Minimum Order Quantity (MOQ)?

A: For acryl gel products (60g, 30g), our MOQ is 200pcs (25pcs for one color accept); for gel nail polish products (15ml), our MOQ is 1000pcs (65pcs for one color accept).

6.Q: What kind of product certificates do you have?

A: Our product certificates include GMPC-ISO22716, SGS, MSDS, CPSR, PIF for CPNP registration, etc. We can meet most national standards and assist you in providing the documents and certificates you need for your products.

7.Q: What are the selling points of your products?

A: The selling point of our products is that the color difference is small; the quality is stable, and the durability is at least 4 weeks; there are over 3000 gel colors for chosen; a wide range of products for chosen; customized colors is available; design service is available as well, full time after-sales service is provided.

8. Q: How about quality control?

A: We have a professional quality inspection department, conducting the strict inspection of raw materials, semi-finished products, products in production, and finished products to ensure stable production of products. For those defective products, we will fix it or remake it.

9. Q: What parts of the packaging design do you service?

A: We have a professional senior design department, which services logo, label, bottle appearance, inserts, packaging, and everything else as you required.

10. Q: How can I get the gel color card of your product?

A: We will send you a color chart in PDF firstly. If you’re interested in them and want to see the physical gel color card of the product, you can pay a small deposit in advance, and we can ship you the physical gel color card of the product.

11. Q: How can I get free samples?

A: As long as you are committed to developing your brand, we can provide the free samples but shipping costs will be paid for customers.

12. Q: How many types of shipping do you offer?

A: We can transport the product by ship, railway, and plane. And we also have cooperation with express companies, such as DHL, FedEx, TNT.

13. Q: How can I make a payment?

A: You can pay by bank transfer (T/T), Paypal, Alibaba’s credit insurance, etc.

14.Q: What are the specifications of your packing boxes?

A: For regular products, such as gel nail polish, our packing box contains eight boxes that are 25 bottles of gel nail polish in each box. And there are a total of 200 bottles of gel nail polish in the packing boxes. We can also customize the specifications of packing according to the needs of customers. And we can also print logo on your box or bottle package as you required.

15. Q: What should you do if the product I receive does not match the order?

A: If the customer receives a product that is incorrectly delivered or damaged, we will resend the correct product or new product to fix these issues.

16. Q: How can I make an order?

A: We have a professional sales department. You can contact the salesman you have for professional service. If don’t, please contact our office: TEL: (86)20-36689493, FAX: (86)20-36558056, E-mail: miranda@missgel.com

17. Q: What’s lead time and shipping time?

A: For sample order, 1-3 days needed; for general large order (less than 20,000 bottles of gel polish), 15-25 days needed. Our shipping time depends on the way you choose. For both the ship and railway, it is 35-40 days, and 7-10 days by air. We recommend to ship by express FedEx, DHL, TNT, etc., which is a little expensive but fast and safe for UV gel products.

18. Q: How about the after-sale service?

A: Our after-sales service is one of the best in the industry. If you have any questions about the product, our salesman will respond to you within 24 hours.

19. Q: How about the import customs fee?

A: Our salesman will declare the value as the customer’s requirement normally. The import duties, taxes, and charges are not included in the item price or shipping. These charges will be different from each importing date. If the goods were turned back or destroyed for unable customs-clearance, the related cost will be paid by customers.

20.Q: What is the customs code of the product?

A: There are two customs codes of the product in available. One is 3506990000, for entrusting a company with export authority to declare for us; and the other is 3304300001, for the official customs declaration.

21. Q: How can I be your agent? Which countries did you sign the agent contract?

A: Our factory, specializing in OEM, supplies the product to many famous brands and new brands. We don’t sell our brand, so we don’t have an agent. We have rich experience of serving both professional and e-commerce customers.

22. Q: What kind of languages do you offer? And which countries are mainly exported to?

A: We offer the language in Spanish, Japanese, Farsi, Russian, and English, ensuring our salesman can communicate fluently with you. Our products have been exported to more than 150 countries, mainly to the USA, Japan, Russia, Europe, the Middle East, and other regions. And our products have won high praise from the customers!

23.Q: Does your company participate in the exhibition?

A: Yes. We participate in domestic and international exhibition every year. Such as COSMOPROF NORTH AMERICA, INTERCHARM RUSSIAN, INTERCHARM UKRAINE, COSME TOKYO, MEXICO EXPO BEAUTY SHOW, CIBE, HK COSMOPROF, BOLOGNA COSMOPROF, etc.