Frequently Asked Questions

Q. How do i prep for use of Premier Gel Products

A.The correct preparation of the natural nail plate is vital to promote the longevity of our products, we recommend only dry prep, this includes cuticle work, file and shape of free edge and then gently buff the shine off the natural nail with a 180 grit file, wipe with pure acetone only to remove any dirt and oils, DO NOT let your client touch their nails after this has been done as this will put back any oils you’ve just removed, and could cause service breakdown, we recommend only using Premier Gel bases as all our products work as a system to promote longevity of the treatment provided to your client. As with any system its best to use 1 brand rather than multiple.

Q. What is the material of your products?
A. UV Curable Polyurethane Resin etc. We also can customize as your formula.

Q. Are you kind to animals
A. We only use vegan friendly, cruelty free and 10 free ingredients in our products.

Q. Are your gel polishes soak off
A. Most of our gel polish colours are soak off, just use pure acetone to soak them, we recommend before soaking to file off any top coat first to allow for the acetone to properly penetrate the gel polish, 10-15 mins should be enough for this to be removed.

Q. Curing times – how long should i cure Premier Gel products
A. This will depend entirely on your own lamps capabilities, we recommend if using a 48 watt LED lamp, colours can be cured in as little as 20-30 seconds, base coats 30-60 seconds and top coats 45-60 seconds, these timings are just a guide and will depend on your own lamp.

Gel polish won’t stay on the sides and tips of nails after application, why?

This is known as “slippage” of the colour. To prevent this, take a dry lint-free wipe and remove the moisture layer after curing the base layer. DO NOT use cleanser. You want the surface to stay slightly tacky and cleanser will remove it completely. Another option is to apply the first layer of color and cure one nail at a time, not allowing it time to slip.

Gel Polish is going hard in the bottle, why?

Gel Polish is light sensitive. If the product is placed near a window or under a light it may cure in the bottle over time. Be sure to store your gel polish away from sunlight, in a dark place or a drawer. Do not put it in a refrigerator as this will cause the gel to thicken, store at room temperature. Keep bottle well away from you nail lamp, always replace the lid tightly between uses during manicure process.

KEEP OPEN BOTTLES AWAY FROM UV/LED LAMP stored in a dark place at room temperature.

Will Gel Polish chip?

Premier Gel Polish should be slightly flexible and last up 4 weeks . If it is chipping prematurely, this indicates something went wrong in the application process, be sure to follow our application instructions carefully for a longer lasting manicure when you re-apply.

Will Gel Polish damage my nails?

No but damage could occur if you are too aggressive when buffing during the prep or removal process. Make sure you buff your natural nails carefully.

Important:
1. Avoid skin contact. If redness or other adverse reactions occur, discontinue use immediately.
2. Keep tightly sealed. Keep out of sunlight. Keep out of reach of children.

Is acetone dangerous for my nails?

Soaking nails in acetone is completely safe if done correctly. If you are having some issues with this process, apply petroleum jelly to your cuticles and fingertips before soaking, this will help protect your skin. Always read the label for safe usage!

Q. Is your company’s trader or factory?

A.We are gel polish factory.

Q. Does your company participate in the exhibition?

A.Yes. We participate in the exhibition every year. Such as COSMOPROF NORTH AMERICA, INTERCHARM RUSSIAN, INTERCHARM UKRAINE,COSME TOKYO,MEXICO EXPO BEAUTY SHOW,CIBE etc.

Q. Where is your company address?

A.Business reception center: Wanda Plaza Building A1 802-803, Baiyun District, Guangzhou, GuangDong,China

Factory: Huitong manufacturing dsrict, Xiantang town, Heyuan, Guangdong Province, China

Q: How can I get free samples?

A: Free samples are available but shipping cost will be paid for customers, more details please contact us.

Q. How do I pay?

A.Our company accepts T/T, West Union,PayPal etc payment.

Q. How long after I send the inquiry, will I receive a reply?

A.Within 12 hours.

Q. What is your working time?

A.Monday to Saturday 9:00 to 17:30(UTC+8)

Q. What is the certificate for your product?

A.MSDS, SGS, GMP

Q. How is your company’s quality control?

A.We have color matching department,raw material processing department,packaging department and quality inspection department to ensure product quality and stability.

Q. Can I customize the product?

A.Yes. , We provide OEM/ODM services,bottles and labels can be customized.

Q. What is the MOQ?

A.1000/pcs or 1kg/bottle

Q. Can I have a sample?

A.Yes.Sample is free,but need shipping fare.

Q. What’s lead time and shipping time? 

A.For sample order, 1-3 days lead time, for general large order,3-7 days lead time. We send goods by FedEx,DHL,TNT etc express normally, 3-5 workdays as delivery time. This way is a little expensive but fast and safe for uv gel products.

Q.How about the after-sale service?

A.Please contact us by email/whatsapp/Tel or skype, any question will be responsed accordingly within 24hours.( Saturdays, Sundays &. Holidays excepted )

Q. What is the customs code of the product?

A.3506990000